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| Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others | 
 enlarge | Authors: James M. Kouzes, Barry Z. Posner
Publisher: Jossey-Bass
Category: Book
List Price: $18.95
Buy New: $6.25
You Save: $12.70 (67%)
Buy New/Used from $6.25
Avg. Customer Rating:  (17 reviews)
Sales Rank: 25061
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 224
Shipping Weight (lbs): 0.5
Dimensions (in): 8.4 x 5.5 x 0.7
ISBN: 0787964638
Dewey Decimal Number: 658.4092
EAN: 9780787964634
ASIN: 0787964638
Publication Date: January 21, 2003
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Encouraging the Heart February 7, 2000
7 out of 7 found this review helpful
This is a tremendous guide for analyzing and evaluating our personal attitudes, behaviors, and practices we display in both our personal and professional lives. Encouraging the Heart offers a fresh perspective that embraces the heart of leadership. It is motivationl and inspirational, yet gets beyond the "pep rally fluff" by providing real-life applications for a better understanding of what it means to lead and influence others.
 Review January 29, 2000
4 out of 6 found this review helpful
Encouraging the Heart's greatest asset is the stories of regular managers and leaders who employ various means to reward and encourage their subordinates. In the beginning of the book, these stories aid in clarifying the authors' many ideas on how to effectively reward others, however in section two, the Seven Essentials section, the stories become too numerous to maintain their effectiveness. I found it difficult to digest the authors' suggestions, mostly because the stories blurred together after a few chapters. The book was also slightly contradictory, and this led to further confusion. In one chapter, the authors state that one does not need psychotherapy in order to enact the caring techniques in the book; however, in the very next chapter they claim that in order to find one's voice, that person must "enter dark, inner territory." The book also speaks of progressing beyond mimicking the techniques of great speakers in order to discover your true style, yet one of the suggestions given in the final list tells the reader to listen to a tape of a children's story and practice reading the story the same way the professional does. While Encouraging the Heart offers some valuable suggestions for rewarding and encouraging others, its overuse of story-telling and contradictory nature nurtures confusion.
Awesome December 12, 1999
5 out of 5 found this review helpful
Great book - well organized and written - theory backed up by research with very practical advice. Don't miss this book!
An Important Book for Keeping Good Employees November 8, 1999
16 out of 16 found this review helpful
Other books on leadership only tip their hats to the notion of motivating people. "Encouraging The Heart" actually shows you how to do it successfully. This book fleshes out, with stories and examples, the specific ways to let people know that they are truly appreciated and valued. pSome employees quit just to find a better paying job, but it's usually the lack of rewards and appreciation that start employees looking around in the first place. Rewarding and recognizing others is essential to keeping good employees-and Kouzes and Posner show you how to do it. While some leaders are naturals at touching people's hearts, most of us have a lot of learn. This important book is a great guide.
 Slow to get in to July 18, 1999
2 out of 7 found this review helpful
I haven't finished the book yet, which is rare for me. I find it to be a little too "foo foo" for my tastes, as there's not enough meat. I was looking to be moved, but I didn't get very far.
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